Paul Tessier
Paul Tessier @PaulTessier_cx ·
One Team, One Platform: The Agentic AI Future of WFM Agentic AI isn't a feature update. It's a fundamental shift in what workforce management can do — and the most important bet in contact center history. #WFM #Workforce #AI #AgenticAI #Verint #CX sprou.tt/1U6sJmCv05Y
One Team, One Platform: The Agentic AI Future of WFM

Verint & Calabrio workforce management solutions come together to offer Agentic AI in WFM, changing the WFM operator’s job from queue manager to AI technician.

From verint.com
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