⚡
#GermistonPowerUpdate
The
#CoE is aware of a power outage impacting the Elsburg Substation.
📍 Affected areas:
• Delville
• Lambton
• Elsburg Business Park
• Parkhill Gardens
• Germiston industries and surrounding areas
🛠 Technicians are currently on site investigating the cause.
⏳ An estimated time for restoration will be communicated as soon as it becomes available.
You can log a call with the City of Ekurhuleni through various channels, including the My CoE App, phone, email, and social media.
Methods to Log a Call
My CoE App:
Download the My CoE App from your smartphone's app store. This app allows you to log complaints under various categories and track their progress. It has replaced the old My Ekurhuleni App.
Phone:
Call the Ekurhuleni Call Centre at 0860 543 000. This is the primary number for reporting service-related issues. Make sure to provide specific details about your complaint.
Email:
You can also email the call centre at callcentre@ekurhuleni.gov.za. When emailing, include your full name, contact number, and a detailed description of the issue.
Social Media:
Reach out via social media by contacting the City of Ekurhuleni's official handles, such as
@CoE_Call_Centre.
Information to Provide
When logging a call, ensure you provide the following information for efficient processing:
A clear description of the issue (e.g., power outage, blocked sewer).
Your full name and contact number for follow-up.
Your address, including nearby landmarks, to help the response team locate the issue.
Follow-Up
After logging your call, wait for confirmation and ensure you receive a reference number. This will help you track the progress of your complaint. Always ask for the name of the operator for future reference.
By using these methods, you can effectively log a call with the City of Ekurhuleni and ensure your concerns are addressed promptly.
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