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"June 15 marks the end of Meta’s virtual world. For the contact center, the useful parts of this experiment were absorbed quietly and will likely outlast the headlines that killed it." cxtoday.com/contact-center… #Metaverse #cctr #TheWideningTurn

The Metaverse Is Dead, Here's What CX Actually Built

Meta has shut down Horizon Worlds. Was the metaverse a CX failure or did it manage to quietly transform the contact center?

From cxtoday.com

TCN @tcn · 2d

TCN doesn't lock clients into long-term contracts. Learn why now ⬇ tcn.com/pricing/?utm_s… #contactcenter #cctr #cx #crm #customerservice #custserv #job #manager #agents #callcenter #cloud #customerexperience #AI #outboundcall #clicktocall #compliance #software

Linda Harden @LindaHardenCCP · 2d

Using Decision Intelligence to Make Better, More Informed Decisions - By Ryan Hollenbeck buff.ly/tRpxIff #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter #decisionintelligence

大杧果 @qukvfj · 2d

The Coming Collapse of Trump Regime #CCTR

Linda Harden @LindaHardenCCP · 3d

How to Properly Serve Your Customers - By @LauraSikorski blog.contactcenterpipeline.com/2025/04/how-to… #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter

Linda Harden @LindaHardenCCP · 4d

Taking Off With the Contact Center: How ultra-low-cost carrier Volaris provides excellent customer service. By Brendan Read; Q&A with Iker Urionaguena @viajaVolaris contactcenterpipeline.com/Article/taking… #cctr #custserv #cx #contactcenter #customerservice #customerexperience #callcenter

Linda Harden @LindaHardenCCP · Mar 20

An Interview with JM&A Group: How automation and AI are adding value. By Linda Harden contactcenterpipeline.com/Article/an-int… #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter #artificialintelliegence #ai

Linda Harden @LindaHardenCCP · Mar 19

Turning Acquisition Chaos into Clarity - By Michael Bidwell contactcenterpipeline.com/Article/turnin… #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter

Linda Harden @LindaHardenCCP · Mar 18

The Neurodiversity Disconnect - By Pier Ragone contactcenterpipeline.com/Article/the-ne… #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter

TCN @tcn · Mar 17

TCN’s chatbot tool is incredibly easy to use and implement, seamlessly integrating into your existing contact center operations. Dive into exactly what TCN’s AI-powered chatbot solution can do for your contact center. tcn.com/blog/what-are-… #contactcenter #cctr #cx #crm #customerservice #custserv #job #manager #agents #callcenter #cloud #customerexperience #AI #outboundcall #clicktocall #compliance #software

Linda Harden @LindaHardenCCP · Mar 17

Why Traditional Screening Misses Your Biggest Retention Risk - Jens Näsström contactcenterpipeline.com/Article/why-tr… #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter

Linda Harden @LindaHardenCCP · Mar 16

The Hidden Accessibility Crisis - By Matthew Elefant contactcenterpipeline.com/Article/the-hi… #accessibility #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter

Linda Harden @LindaHardenCCP · Mar 13

Accommodating the Accents: How new AI-powered tools can improve CX. By Brendan Read; Q&A with Sharath Keshava Narayana @Sanas_ai contactcenterpipeline.com/Article/accomm… #cctr #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter #artificialintelliegence #ai

Linda Harden @LindaHardenCCP · Mar 12

Beyond the Accent: How to build interaction clarity and confidence. By Mark Pereira contactcenterpipeline.com/Article/beyond… #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter

Stephen Loynd @loyndsview · Mar 11

"The findings place customer service representatives among the most AI-exposed jobs in the economy, highlighting the increasing automation potential of routine support interactions." cmswire.com/customer-exper… #TheWideningTurn #cctr

Anthropic Finds Customer Service Reps Among Jobs Most Vulnerable to AI

Anthropic’s economic analysis shows customer service and support roles squarely in the automation crosshairs, coming in at No. 2 most vulnerable.

From cmswire.com

Linda Harden @LindaHardenCCP · Mar 10

Bullying, Burnout, and Interpersonal Breakdowns - By @joyceodidison contactcenterpipeline.com/Article/bullyi… #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter

Linda Harden @LindaHardenCCP · Mar 9

Your Metrics Are Accurate…and Misleading - By Robert Bradshaw contactcenterpipeline.com/Article/your-m… #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter #artificialintelliegence #ai #metrics

Stephen Loynd @loyndsview · Mar 7

"Companies are investing in AI to cut customer service costs and improve self-service options, but a prediction from Gartner throws into question the assumption that the technology is cheaper than humans." customerexperiencedive.com/news/ai-cheape… #CX #cctr #humantouch #labor

Gartner challenges assumption that AI will be cheaper than human support

AI is supposed to cut customer service costs, but Gartner predicts that by 2030, costs per resolution for generative AI will exceed $3 — more than many offshore agents.

From customerexperiencedive.com