27 service calls last week. Customers mentioned trading in. Zero transferred. Advisors weren't bad—just focused on the RO. That's a process problem. One dealer added 14 units/month from service handoffs. #FixedOps #ServiceToSales
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Your ELR and hours per RO are telling you something is wrong. You can see the numbers, just not see what's driving them. Here's what changes when you can.
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