While 90% of conversations about Digital Customer Service buzz over AI, managers have one key priority: maintaining clarity. More precisely, making sure that goals and actions are aligned and...

Some companies respond to customers over digital channels, others instead invest in tools and skills with a strategic goal: enhancing every conversation to consolidate customer's trust. And the...

Immagina di guidare in una zona che non conosci: imbocchi una via e dopo pochi metri ti rendi conto che è una 'strada senza uscita'. Intanto due auto si sono accodate dietro di te. Come ti sentires...

È sempre stata una prassi nelle realtà che creano prodotti, soprattutto quelli industriali. Eppure oggi il controllo qualità è diventata un'attività essenziale anche in ambito customer service....

I've recently carried out Digital Customer Service consulting and training activities for two clients. With both of them I've worked with their team members, letting them focus on live chat support....

Prima del 2019 conoscevo poche realtà che offrivano Digital Customer Service attraverso Whatsapp. Oggi invece ne incontro sempre meno che non lo utilizzano ancora. Tuttavia chi ha iniziato prima non...

It's no lie customers have high expectations of the brands they frequently interact with. Over the years, with rapid digitalization, their expectations have grown. When they contact a customer agent,...

It's no lie customers have high expectations of the brands they frequently interact with. Over the years, with rapid digitalization, their expectations have grown. When they contact a customer agent,...

It's no lie customers have high expectations of the brands they frequently interact with. Over the years, with rapid digitalization, their expectations have grown. When they contact a customer agent,...